REFUND & CANCELLATION POLICY

1. NATURE OF DIGITAL PRODUCTS

Wiselayne primarily offers digital educational and self improvement Products, including downloadable guides and related electronic content.

No physical shipment is ordinarily involved.

Once a Digital Product is made available for download or access, the customer may immediately obtain the benefit of the purchased Product.

2. GENERAL REFUND POSITION

Subject to applicable law and the specific circumstances identified in this Policy, purchases of Digital Products are generally final and non refundable once the Product has been successfully delivered or downloaded.

This position exists because digital Products may be delivered and accessed immediately and cannot ordinarily be physically returned.

3. CANCELLATION BEFORE DELIVERY

Where a customer requests cancellation before a Product has been delivered or made available, Wiselayne may consider the request depending upon the status of the transaction and applicable law.

Cancellation shall not automatically be available merely because the customer changes their mind after placing an Order.

4. CANCELLATION AFTER ACCESS OR DOWNLOAD

Once a Product has been successfully delivered, accessed or downloaded, cancellation shall ordinarily not be available, subject to:

• applicable statutory rights;
• verified technical defects;
• non delivery;
• duplicate payment; or
• another circumstance expressly recognised under this Policy.

5. CHANGE OF MIND

A refund shall ordinarily not be available merely because:

• the customer changes their mind;
• the customer no longer wants the Product;
• the customer purchased the Product accidentally;
• the customer finds the Product unsuitable after purchase; or
• the customer decides not to use the Product.

6. DISSATISFACTION WITH CONTENT

Disagreement with, dissatisfaction with or failure to appreciate the content of a Product shall not ordinarily constitute grounds for a refund.

Digital educational and self improvement content is inherently subject to individual expectations, preferences and circumstances.

7. EXPECTED RESULTS

A refund shall not ordinarily be available because the customer:

• did not achieve a particular personal result;
• did not experience the expected improvement;
• did not complete the guide;
• did not follow suggested practices; or
• expected a different outcome.

Wiselayne does not guarantee identical or particular individual results.

8. DUPLICATE PAYMENTS

Where a customer is charged more than once for the same Product due to a verified duplicate transaction, the duplicate amount may be refunded after verification.

The customer should provide relevant transaction information to enable verification.

9. NON DELIVERY

Where payment has been successfully completed but the purchased Product has not been made available due to a technical or operational issue attributable to Wiselayne, the customer should contact support.

Wiselayne may first attempt to:

• provide the download;
• resend the Product;
• restore access; or
• provide an alternative delivery mechanism.

Where delivery cannot reasonably be completed, an appropriate refund may be considered.

10. CORRUPTED OR DEFECTIVE FILE

If a downloaded Product is materially corrupted, incomplete or technically defective and cannot reasonably be used, the customer should notify Wiselayne promptly.

Wiselayne may first provide a replacement or corrected file.

If the issue cannot reasonably be resolved, a refund may be considered subject to verification.

11. CUSTOMER DEVICE OR INTERNET PROBLEMS

Refunds shall not ordinarily be available where inability to access a Product results solely from:

• the customer’s device;
• unsupported software;
• insufficient storage;
• internet connectivity;
• browser configuration;
• firewall settings;
• security software; or
• other circumstances outside Wiselayne’s reasonable control.

Wiselayne may nevertheless provide reasonable technical assistance where possible.

12. INCORRECT EMAIL OR ACCOUNT INFORMATION

Customers are responsible for providing accurate contact and Account information.

Where a Product cannot be delivered because the customer supplied an incorrect email address or other incorrect information, the customer should contact Wiselayne.

Wiselayne may reasonably assist in restoring access but shall not automatically be required to issue a refund.

13. REFUND REQUEST PERIOD

Refund related concerns should be raised promptly after the transaction or discovery of the relevant issue.

Where a specific refund request period is displayed on the Platform or communicated at purchase, that period shall apply subject to applicable law.

14. REFUND REQUEST PROCEDURE

A refund request should ordinarily contain:

• customer’s name;
• registered email address;
• order number;
• transaction reference, where available;
• Product purchased;
• date of purchase; and
• description of the issue.

Where the request concerns a technical defect, reasonable supporting evidence may be requested.

15. VERIFICATION OF REQUESTS

Wiselayne may verify:

• the transaction;
• payment status;
• Product delivery;
• download/access records;
• technical issue;
• duplicate payment claim; and
• other relevant circumstances.

Submission of a refund request does not itself constitute approval.

16. REPLACEMENT AND RE DELIVERY

Where the issue concerns access, delivery or a defective file, Wiselayne may, at its discretion and where reasonably appropriate:

• resend the Product;
• provide a new download link;
• restore digital library access;
• provide a corrected version; or
• provide another reasonable solution.

Where the issue is satisfactorily resolved, a refund may not be necessary.

17. APPROVED REFUNDS

Where a refund is approved, Wiselayne may initiate the refund through the original payment method or another legally permissible method.

The actual time for funds to appear may depend upon the payment gateway, bank or financial institution.

18. PAYMENT GATEWAY DELAYS

Once Wiselayne initiates an approved refund, delays caused by banks, card networks, payment gateways or other financial intermediaries shall not ordinarily constitute a failure by Wiselayne to process the refund.

Customers should first verify the transaction with their payment provider where Wiselayne confirms that the refund has been initiated.

19. CHARGEBACKS AND PAYMENT DISPUTES

Customers should ordinarily contact Wiselayne before initiating a chargeback where the issue concerns delivery, access, technical problems or refunds.

Fraudulent or abusive chargeback activity may result in investigation and appropriate action subject to applicable law.

Nothing in this clause restricts a customer’s lawful right to dispute an unauthorised transaction.

20. FRAUDULENT OR ABUSIVE REFUND CLAIMS

Wiselayne may refuse or investigate refund claims where there is reasonable evidence of:

• fraud;
• repeated misuse;
• false statements;
• manipulation of download/access systems;
• unauthorised distribution; or
• other abuse of the refund process.

21. STATUTORY RIGHTS

Nothing in this Policy shall exclude, restrict or waive any mandatory consumer right or remedy that cannot legally be excluded.

Where applicable law provides a customer with a right that conflicts with this Policy, the mandatory legal right shall prevail to the extent of the conflict.

22. POLICY INTERACTION

This Refund Policy shall be read together with the Wiselayne Terms & Conditions.

In the event of an inconsistency concerning a refund matter, this Policy shall govern the specific refund issue, subject to applicable law.

23. CHANGES TO THIS POLICY

Wiselayne may amend or update this Policy from time to time.

The revised Policy shall be published on the Platform.

Changes shall ordinarily apply prospectively.

24. GRIEVANCE REDRESSAL

Refund related concerns may be directed to:

Customers should include their order and transaction details to facilitate verification.

25. CONTACT AND ACCEPTANCE

By placing an Order, the customer acknowledges that they have had an opportunity to review this Refund Policy.