COOKIE & COMMUNICATIONS POLICY

1. SCOPE

This Policy applies to cookies, similar technologies and electronic communications used in connection with the Wiselayne website, Accounts, Digital Products and related Services.

2. WHAT ARE COOKIES

Cookies are small data files or similar technologies that may be stored on or accessed through a user’s browser or device when visiting a website.

They may allow a website to recognise a browser, maintain a session or remember certain information.

3. PURPOSE OF COOKIES

Wiselayne may use cookies and similar technologies for purposes including:

• website operation;
• security;
• session management;
• preferences;
• analytics;
• performance;
• understanding Platform usage; and
• improving user experience.

4. ESSENTIAL COOKIES

Certain cookies may be necessary for the Platform to function properly. These may support:

• login;
• account functionality;
• checkout;
• security;
• session management; and
• other essential features.

Disabling essential technologies may affect Platform functionality.

5. FUNCTIONAL COOKIES

Where implemented, functional cookies may allow the Platform to remember preferences or settings and provide a more convenient experience.

6. ANALYTICS

Wiselayne may use analytics technologies to understand how users interact with the Platform. Analytics information may help Wiselayne understand:

• pages visited;
• usage patterns;
• performance;
• technical problems; and
• general Platform engagement.

7. PERFORMANCE TECHNOLOGIES

Certain technologies may be used to monitor Platform performance, identify technical issues and improve website functionality.

Such technologies may collect technical rather than directly identifying information depending upon their configuration.

8. SECURITY TECHNOLOGIES

Cookies or similar mechanisms may be used to:

• protect Accounts;
• detect suspicious activity;
• prevent fraud;
• maintain secure sessions; and
• protect Platform infrastructure.

9. PAYMENT RELATED TECHNOLOGIES

Third party payment providers may use cookies or similar technologies in connection with payment processing, fraud prevention or transaction security.

Such processing may be governed by the provider’s own privacy and cookie practices.

10. THIRD PARTY TECHNOLOGIES

Certain cookies or similar technologies may be provided by third parties used by Wiselayne for:

• analytics;
• payment;
• hosting;
• customer support;
• security;
• email;
• advertising, where applicable; or
• other operational functions.

The specific technologies may change from time to time.

11. INFORMATION COLLECTED

Depending upon the technology used, information may include:

• device type;
• browser;
• operating system;
• pages viewed;
• session information;
• referring source;
• approximate usage information; and
• interaction data.

Such information shall be handled in accordance with the Privacy Policy and applicable law.

12. COOKIE CONTROLS

Users may be able to control certain cookies through:

• browser settings;
• device settings;
• consent mechanisms provided on the Platform; or
• other controls made available by relevant service providers.

13. DISABLING COOKIES

You may disable or delete certain cookies through your browser or device.

However, disabling essential cookies may cause certain Platform features to function improperly.

14. CONSENT

Where applicable law requires consent for particular non essential cookies or technologies, Wiselayne shall seek such consent through an appropriate mechanism.

Consent may be withdrawn subject to applicable law and technical limitations.

15. COOKIE PREFERENCES

Where a cookie preference mechanism is provided, users may manage their choices through that mechanism.

Changes may not immediately affect technologies already stored on a device and may require deletion of existing cookies through browser settings.

16. EMAIL COMMUNICATIONS

Wiselayne may send transactional and service related emails concerning:

• purchases;
• payment;
• order confirmation;
• Product delivery;
• download access;
• Account security;
• customer support;
• refunds; and
• material service changes.

Such communications may be necessary to perform the contractual relationship.

17. PROMOTIONAL COMMUNICATIONS

Where Wiselayne sends promotional communications, such communications shall be subject to applicable law and applicable consent or preference requirements. Promotional messages may include:

• Product information;
• new Products;
• updates;
• offers; and
• other promotional material.

18. OPTING OUT

Where applicable, recipients may opt out of promotional communications by using the unsubscribe mechanism contained in the relevant communication or by contacting Wiselayne.

Opting out of promotional communications shall not ordinarily prevent necessary transactional or service related communications.

19. CUSTOMER SUPPORT COMMUNICATIONS

Wiselayne may retain communications exchanged with customer support for purposes including:

• resolving disputes;
• processing refund requests;
• improving support;
• maintaining records;
• security; and
• complying with legal obligations.

20. COMMUNICATION PREFERENCES

Where the Platform provides communication preferences, customers may manage their promotional preferences through the available mechanisms.

Certain legally or operationally necessary communications cannot ordinarily be disabled while an Account or transaction remains active.

21. THIRD PARTY COMMUNICATION SERVICES

Wiselayne may use third party technology providers to facilitate email, notifications or other communications.

Such providers may process relevant information in accordance with their applicable contractual and privacy obligations.

22. RELATIONSHIP WITH PRIVACY POLICY

Information collected through cookies and communications technologies shall be handled in accordance with the Wiselayne Privacy Policy.

The Privacy Policy contains additional information regarding collection, use, disclosure, security and retention of personal information.

23. CHANGES TO THIS POLICY

Wiselayne may modify this Policy from time to time to reflect:

• technological changes;
• operational changes;
• legal or regulatory developments;
• new Platform features; or
• changes to communication practices.

The revised Policy shall be published on the Platform with an updated effective date.

24. GOVERNING LAW

This Policy shall be governed by and interpreted in accordance with the laws of India, subject to mandatory rights and remedies available under applicable law.

25. CONTACT AND ACCEPTANCE

Questions concerning cookies, communications or preferences may be directed to:

By continuing to use the Platform, you acknowledge that you have had an opportunity to review this Policy.