PRIVACY POLICY

1. ABOUT THIS PRIVACY POLICY

Wiselayne provides digital educational, lifestyle, wellness, personal development and related self improvement resources.

Depending upon the manner in which you interact with the Platform, Wiselayne may process information required to:

• provide access to purchased Products;
• process transactions;
• maintain customer accounts;
• communicate with customers;
• provide customer support;
• improve the Platform;
• maintain security;
• prevent fraud and misuse; and
• comply with applicable law.

This Policy applies to information collected through the Wiselayne website, customer interactions and related digital services.

2. INFORMATION WE MAY COLLECT

Depending upon your use of the Platform, Wiselayne may collect information including:

• name;
• email address;
• mobile number, where provided;
• billing or transaction information;
• country or region;
• account credentials;
• order and purchase history;
• Product access information;
• customer support communications;
• reviews, feedback or other information voluntarily submitted by you; and
• technical and usage information collected through the Platform.

Wiselayne shall seek to collect information reasonably relevant to the purposes for which it is processed.

3. INFORMATION PROVIDED VOLUNTARILY BY YOU

You may voluntarily provide information when you:

• create an Account;
• purchase a Product;
• complete a checkout process;
• contact customer support;
• submit a refund request;
• provide feedback;
• submit a review;
• communicate with Wiselayne; or
• otherwise interact with the Platform.

You are responsible for ensuring that information voluntarily supplied by you is accurate, complete and not misleading.

You should avoid submitting unnecessary sensitive personal information unless it is reasonably required for the particular interaction.

4. INFORMATION RELATING TO PURCHASES

When you purchase a Product, Wiselayne may process information reasonably necessary to complete and administer the transaction, including:

• purchaser identity;
• email address;
• transaction details;
• Product purchased;
• order date;
• payment status;
• refund status; and
• related customer support information.

Payment card or banking credentials may be handled by authorised third party payment service providers rather than directly stored by Wiselayne, depending upon the payment infrastructure used for a particular transaction.

5. TECHNICAL AND USAGE INFORMATION

When you access the Platform, certain technical information may be collected automatically, depending upon the technologies implemented on the website.

This may include:

• browser type;
• device type;
• operating system;
• referring pages;
• pages visited;
• approximate usage information;
• session information;
• device identifiers, where applicable; and
• technical logs.

Such information may be used for security, analytics, troubleshooting, website functionality and improvement of the Platform.

6. PURPOSES OF PROCESSING

Wiselayne may process information for purposes including:

• creating and administering Accounts;
• processing purchases;
• providing access to Digital Products;
• maintaining order records;
• communicating regarding transactions;
• providing customer support;
• processing refund requests;
• improving Products and Platform functionality;
• detecting fraud or misuse;
• maintaining technical and information security;
• analysing Platform usage;
• complying with legal obligations; and
• protecting the rights and legitimate interests of Wiselayne and its users.

Wiselayne shall not ordinarily process information for purposes materially inconsistent with the purpose for which it was collected, except where permitted or required by applicable law.

7. DIGITAL PRODUCT DELIVERY

Where you purchase a Digital Product, your email address and other relevant information may be used to provide:

• order confirmations;
• payment confirmations;
• download links;
• Product access information;
• digital library access;
• Product updates; and
• related customer support communications.

Transaction related communications may therefore continue to be sent where reasonably necessary to fulfil a completed purchase.

8. CUSTOMER COMMUNICATIONS

Wiselayne may communicate with customers regarding:

• Accounts;
• orders;
• payments;
• downloads;
• Product access;
• technical issues;
• refunds;
• customer support requests;
• security matters; and
• material changes to applicable policies.

Promotional communications, where undertaken, shall be subject to applicable law and applicable consent or preference requirements.

9. COOKIES AND SIMILAR TECHNOLOGIES

Wiselayne may use cookies and similar technologies to operate, secure, analyse and improve the Platform.

Cookies may be used for purposes including:

• essential website functionality;
• remembering preferences;
• maintaining sessions;
• analytics;
• security;
• performance monitoring; and
• understanding how visitors interact with the Platform.

Further information is contained in the separate Cookie & Communications Policy.

10. THIRD PARTY SERVICE PROVIDERS

Wiselayne may engage third party service providers for functions including:

• payment processing;
• website hosting;
• digital Product delivery;
• email delivery;
• analytics;
• customer support;
• security;
• technical infrastructure; and
• other legitimate operational requirements.

Such providers may process information on Wiselayne’s behalf or independently in accordance with the nature of the service provided.

Where required by applicable law, Wiselayne shall take appropriate measures concerning such processing.

11. DISCLOSURE OF INFORMATION

Wiselayne may disclose information where reasonably necessary to:

• service providers;
• payment processors;
• technology providers;
• professional advisers;
• auditors;
• legal representatives;
• governmental or regulatory authorities; or
• other persons where disclosure is required or permitted by applicable law.

Wiselayne shall not ordinarily sell personal information merely for the purpose of providing access to its Digital Products.

12. LEGAL AND REGULATORY DISCLOSURES

Wiselayne may disclose information where it reasonably believes disclosure is necessary to:

• comply with applicable law;
• comply with a court order;
• respond to lawful governmental requests;
• prevent fraud;
• investigate security incidents;
• protect the Platform;
• enforce contractual rights; or
• protect the rights, safety or property of Wiselayne or another person.

13. DATA SECURITY

Wiselayne shall take reasonable measures appropriate to the nature of information processed to protect information against unauthorised access, misuse, alteration, disclosure, destruction or loss.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Accordingly, Wiselayne does not warrant absolute security of information.

14. DATA RETENTION

Wiselayne may retain information for as long as reasonably necessary for the purposes for which it was collected, including:

• providing Services;
• maintaining transaction records;
• resolving disputes;
• enforcing agreements;
• preventing fraud;
• complying with legal obligations; and
• maintaining appropriate business records.

Specific retention periods may vary depending upon the type of information and applicable legal requirements.

15. USER RIGHTS

Subject to applicable law and any applicable limitations, users may have rights concerning their personal information, which may include:

• requesting access;
• requesting correction of inaccurate information;
• requesting deletion where legally permissible;
• withdrawing consent where processing is based on consent;
• raising concerns regarding processing; and
• exercising other rights available under applicable law.

Requests may be subject to reasonable verification requirements.

16. CORRECTION OF INFORMATION

If you believe that information maintained by Wiselayne is inaccurate or incomplete, you may contact Wiselayne and provide appropriate details.

Wiselayne may request reasonable information necessary to verify the request and may correct or update information where appropriate.

17. WITHDRAWAL OF CONSENT

Where processing is based upon consent, you may withdraw consent subject to applicable law.

Withdrawal of consent shall not affect the lawfulness of processing undertaken before withdrawal.

Withdrawal may also affect Wiselayne’s ability to provide certain optional features or services where the relevant information is reasonably necessary for such purpose.

18. CHILDREN AND MINORS

Wiselayne’s Platform is not intended to create independent contractual relationships with persons who are legally incapable of entering into binding contracts.

Where a minor accesses a Product with the permission or involvement of a parent or legal guardian, the parent or legal guardian shall be responsible for such use to the extent permitted by law.

If Wiselayne becomes aware that personal information has been collected from a person in circumstances contrary to applicable law, appropriate steps may be taken.

19. THIRD PARTY WEBSITES

The Platform may contain links or references to third party websites or services.

Wiselayne does not control the privacy practices of independent third parties.

Users should review the privacy policies applicable to third party websites before submitting information to them.

Wiselayne shall not be responsible for the independent privacy practices of third parties except to the extent required by applicable law.

20. INTERNATIONAL PROCESSING

Depending upon the technology and service providers used by Wiselayne, information may be processed or stored in locations outside the user’s jurisdiction.

Where such processing occurs, Wiselayne shall take such measures as may be required by applicable law.

21. DATA INCIDENTS

If Wiselayne becomes aware of a data security incident affecting personal information, it may take reasonable measures to:

• investigate the incident;
• contain the issue;
• restore affected systems;
• assess potential impact;
• cooperate with appropriate authorities; and
• provide notifications where required by applicable law.

22. CHANGES TO THIS PRIVACY POLICY

Wiselayne may amend, update or revise this Privacy Policy from time to time.

The revised Policy shall be published on the Platform.

Where a change materially affects users and applicable law requires additional notice or consent, Wiselayne shall take appropriate steps.

23. GRIEVANCE REDRESSAL

Questions, concerns or complaints regarding privacy or personal information may be directed to:

Wiselayne shall make reasonable efforts to review and address privacy related concerns in accordance with applicable law.

24. GOVERNING LAW

This Privacy Policy shall be governed by the laws, subject to any mandatory rights or remedies available under applicable law.

25. ACCEPTANCE AND CONTACT

By using the Platform, you acknowledge that you have had an opportunity to review this Privacy Policy.

For privacy related questions: